Hang Seng e-Banking

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Possible Cause(s):

- Did not enter Securities Express through Hang Seng Bank website
- Have not enabled cookies

Possible Solution(s):

- Please enter Securities Express through Hang Seng Bank website www.hangseng.com
- Please enable cookies by completing the following process:

For Internet Explorer 5.5
1. Select 'Internet Options' under 'Tools' from the menu bar
2. Click the 'Security' tab
3. In the 'Select a Web content zone to specify its security settings' box at the top, select 'Internet'
4. Click the 'Custom Level...' button
5. Under 'Cookies', click 'Enable' under 'Allow Per-session Cookies (Not Stored)', then click 'Enable' under 'Allow Cookies that are Stored on your Computer'
6. Click 'OK'
7. And then click 'OK' to close the 'Internet Options' window for the changes to take effect.

For Internet Explorer 6.0
1. Select 'Internet Options' under 'Tools' from the menu bar
2. Click the 'Privacy' tab
3. Click 'Default', then click the 'Advanced...' button
4. Make sure the 'Override automatic cookie handling' checkbox is NOT selected.
5. Click 'OK'
6. Then click 'OK' again to close the 'Internet Options' window